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Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.
  • Where do you ship from? How long does it take to receive the goods?
    We ship from China, you need about 2~3 weeks to receive the goods after we ship.
  • Will there be any customs issues?
    We handle customs issues at the destination and only hand over the shipment to the DHL courier after it has been cleared.
  • Will I be given a tracking number of my order?
    Yes, once we ship your order, we will give you the courier ID number so you can track your order. This allows you to track your order.
  • Can you assist me with payment if I have any problems with it?
    IPlease feel free to contact me if you have any questions about payment.
  • What if the disposable vape I received is defective?
     If you receive a defective disposable vape, please contact our customer service team immediately. Provide us with details about the defect and your order information. We will arrange for a replacement or offer a refund according to our return policy.
  • Are your disposable vapes suitable for beginners?
    Absolutely! Our disposable vapes are designed to be user - friendly, making them perfect for beginners. They require no assembly or maintenance. Simply open the package and start using. The draw - activated feature means there are no buttons to press, providing a hassle - free vaping experience.
Our customer support is available monday to friday: 8am-8:30pm.
Average answer time: 24h

Contact US

Welcome to contact us! If you have any questions or suggestions, please feel free to get in touch with us.

WHATSAPP

+8613530799696

Email

service@surfvape.com

Business hours

0:00 AM to 24:00 PM